الفهرس 
قائمة المحتويات
ضغوط العمليوجد فقط 14 صفحة متاحة للعرض العام
 |  | from | 152 |  |  |
| | | from | 152 | | |
المستخلص
Synopsis : introduction: Individuals working in organizations are exposed to many work pressures that have increased recently and diversified their sources, which led to a state of anxiety, tension and emotion that reflected on health in general and most importantly on tasks and job requirements, and many studies have indicated the difficulty of having a job without pressure, due to the difference Sources of work pressure associated with job requirements, and since the ability of working people to withstand pressures is limited at a certain level, their ability to avoid them begins to run out, which creates a state of tension and anxiety that is reflected in productive efficiency (Greenberg & Baron, 2016). Because of these pressures has become the individual lives in a state of anxiety and tension and emotion, which is reflected negatively on the performance of its functions and duties of the job, and his relationships with co-workers, as well as health and body, from here has given organizations of various kinds of special importance to the pressures of work as a phenomenon of general can not be ignored, as Its impact includes all organizations, whether productive or service (Solomon, 2019). On the other hand, the culture of excellence is one of the main pillars in improving the performance of organizations, and it plays a pivotal role in promoting the values, beliefs and behaviors of workers in the organization, in order to go towards the application of total quality management. The culture of excellence is a major driver of quality as it is the nerve and the artery of organizations, which transmits the customs, traditions and values shared by workers and the language they understand. (Al-Khaldi, 2012). And one of the reasons for achieving organizational excellence is investing in human resources (workers), as it is considered one of the modern and important directions in institutions to achieve competitive advantage and sustainability at the level of inputs and operations and to ensure outputs consistent with the specified standards, including the requirements of the competitive labor market. (Khan & Matalay, 2009) This research came in four chapters divided between a theoretical framework and another practical, where the first chapter dealt with studying the research methodology and reviewing previous studies with the aim of defining the problem, while the second chapter, which contained two subjects, aimed at creating a conceptual framework for both work stress and institutional excellence In order to define the indicators for measuring each of them, the third chapter dealt with the presentation and analysis of field data and the testing of hypotheses, and the fourth chapter came to present the findings of the study and the recommendations and recommendations. First: The study problem: In an effort to identify and formulate the research problem, the researcher conducted a survey study, supplement no. (1) on commercial public sector banks in Daqahliya governorate through an in-depth interview with the number of (50) single or equivalent to approximately 10% of the sample of the study of workers The banks in question to identify the gaps and weaknesses of the impact of the pressures on the institutional distinction between the current situation and the desired situation through the numbers of a preliminary survey list of a favorable sample that included 50 individual employees (20 single in NCB), (20) The sample has been divided according to the arithmetic medium of three groups below the arithmetic average of the sample vocabulary, the second equals the computational medium, and the third is less than the arithmetic medium: Based on the above, it is clear that there is a lack of a lack of some dimensions of institutional excellence, rather than the high level of work pressures through the following questions: 1. Is there a moral correlation between work pressures and institutional excellence? 2. Does there be a moral impact on the pressures of work on institutional excellence? Therefore, the research problem can be formulated in answering the following questions: a) What is the reality of the pressures of work and institutional excellence in the sector of commercial public sector banks in Daqahliya governorate? b) What is the relationship between work pressures and institutional excellence in the public sector commercial banking sector in Daqahliya governorate? c)What is the impact of the pressures on the institutional excellence of the public sector commercial banking sector in Daqahliya governorate? Second: The objectives of the study: The research seeks, through an attempt to reveal the potential impact of work Stress in achieving institutional excellence in the commercial banking sector in Dakahlia Governorate to achieve the following goals: 1. Describing the reality of work stress and institutional distinction in the commercial public sector in Dakahlia Governorate. 2. Determine whether there is a relationship between work Stress and institutional excellence in the commercial public sector banking sector in Dakahlia Governorate. 3. Reaching some suggestions that contribute to reducing the work Stress that affects the achievement of institutional excellence in the banks under study. Third: The study hypotheses: Based on the research problem and achieving its goals, this research sought to test the following hypothesis: - There is no significant correlation between the dimensions of work stress and the dimensions of institutional excellence. - There is no statistically significant effect at the level of significance (a ≤ 0.05) of the effect of work stress on institutional excellence in the commercial banking sector in Dakahlia Governorate, and the following sub-assumptions are branched from this assumption: 1. First sub-hypothesis: There is no statistically significant effect at the significance level (a 5 0.05) of the effect of work stress on driving excellence in the commercial banking sector in Dakahlia Governorate. 2. Assuming the second branch: There is no statistically significant effect at the significance level (a 5 0.05) of the effect of work Stress on excellence in providing service in the commercial banking sector in Dakahlia Governorate. Fourth: The importance of the study: The importance of this research appears on the scientific and applied levels as follows: 1- The scientific level: The scientific significance of this study stems from it is one of the few Arab studies that study the relationship between the impact of work stress and institutional excellence in the banking sector, and therefore comes as a follow-up to recent trends in that framework. 2- The applied level: The research derives its applied importance through its findings that can help those in the concerned authorities in the commercial banking sector in Dakahlia Governorate to reduce the impact of work stress on institutional excellence. The study will also provide feedback on the effectiveness of the efforts being made in the human resources policies in the banking sector in particular towards the best. Fifth: Research Method: The researcher relied on completing this research on the following two methods : A. Theoretical study: It was obtained by reviewing Arab and foreign books, studies and research that dealt with research variables and related topics, enabling the researcher to establish the concepts of research and prepare the theoretical framework for research. B. Field study: The researcher relied on collecting field research data from its primary sources on a survey list, the researcher prepared it for the purpose of this research as it included a set of phrases, and relied on a five-Likert scale to measure each dimension of the sub-dimensions of the research variables, and the researcher analyzed these data as he was able to test Validity or error of the assumptions of research and reaching the results. 1. The research and sample community: The research community is represented by all workers in the commercial banking sector in Dakahlia Governorate, and the number of vocabulary of the research community reached (1264) workers. And the sample size which was (294) singles was determined at a 5% error rate and a 95% confidence level depending on (Saunders et al., 2009: p. 219) and the researcher pulled the sample in a simple random way from the research community. 2. Research variables: This research contains two variables: First: Work Stress (independent variable). The researcher relied in this research on the dimensions of work stress, which are represented in the following: 1. The burden of the role. 2. The role struggle. 3. The mystery of the role. 4. Work environment. Second: Institutional Excellence (dependent variable). In this study, the researcher relied on the following dimensions. A- Excellence in Leadership. B- Excellence in providing the service. 3. Data collection tools: The researcher relied on collecting field study data from its primary sources on a survey list that the researcher will prepare specifically for this purpose in light of the results of previous scientific studies and studies and in light of what the exploratory study revealed. This list will include a set of questions to measure the dimensions of the study variables. A- Numbers of the survey list in its initial form: The researcher designed a survey list prepared specifically to measure the research variables (knowledge management, selection and appointment policies), in light of the results of previous studies, and also in light of what the results of the survey study revealed. The terms of the survey were formulated in an expert manner and with simple and easy words that correspond to the scientific level of some of the employees of the Directorate in question. B- Validity and reliability of the investigation test: The researcher conducted a preliminary test of the survey list, as it was presented in its initial form to (50) employees, in order to ensure the simplicity of the drafting and clarity of the language, and to also verify the validity of the survey from the field view. 4. Statistical methods used in data analysis. The researcher relied on the following methods: A) Calculation of stability and self-honesty factors: The stability factor (Alpha for the survey questions (the so-called reliability coefficient)) was calculated to examine the extent of dependence on the results of the field study in generalizing the results, as well as the factor of self-honesty was calculated. 1. Descriptive Statistics: where the mean and the standard deviation were used to illustrate the mean and differences in opinions about the survey elements. 2. Pearson correlation coefficient: It is used to determine the strength and type of correlation between the two research variables. 3. Regression analysis: It is used to determine the form and significance of the relationship and to measure the extent of the influence of the independent variable on the dependent variable. The researcher used the twenty-second edition of the SPSS The Statistical Package for Social Sciences to conduct statistical analysis of field study data. Sixth: Research Framework: The research is divided into four chapters in addition to the appendices and summaries as follows: Chapter One: Introduction to the study includes: Introduction - search terms - previous studies - research problem - research questions - research objectives - research hypotheses - the importance of research - research method - the contents of the search. Chapter Two: The Theoretical Framework for Variables, Including: First: work pressure. Second: Institutional Excellence Chapter Three: The Field Study. Chapter Four: Conclusions and Recommendations. References. • Research supplements. • Summaries. Seventh: Summary of Findings and Recommendations: The researcher presents below a summary of the most important results and testing of hypotheses and recommendations.