الفهرس 
شكر وتقدير
مدخل لمشكلة الدراسةيوجد فقط 14 صفحة متاحة للعرض العام
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المستخلص
summary
First: the study problem: -
Development is a multi-faceted process and a civilized issue centered on creating behavioral changes that increase the ability of society to make use of its available energies and resources and the human and material potential to make the best possible use.
The second half of the twentieth century and the beginning of the current century witnessed clear transformations as the interest in implementing social welfare programs shifted from the national levels to the regional or global levels and from this point of view social care took at the global level to grow and prosper and many international organizations responsible for providing social care services emerged .
Consequently, social care appeared recently as a response to known social problems or to improve the standard of living of people who face risks in their lives. Social care is considered as those activities that the state or civil societies undertake to provide services to citizens who need them. Therefore, social care includes many services associated with providing social care that are done. Through governmental and private institutions.
And there are several factors that have led to the emergence of new bodies, which are associations that work within the framework of a new concept, which is community development. National charitable societies are considered a form of organized and institutional volunteer work. These associations provide many activities, services, and social and humanitarian programs with the aim of helping individuals, families, groups, and more social strata. Needs in society and because of its ability to reach the most needy groups and fulfill the necessary requirements for them.
Despite all this, we find that civil societies suffer from some obstacles that stand in front of them while practicing their own programs, mechanisms and strategies in the face of societal problems, and in light of those obstacles that face civil societies in achieving their goals, the issue of interest in the so-called institutional development of NGOs as an effective demand has increased. It contributes to helping NGOs overcome many of the obstacles they face, for which governance is one of the pillars of institutional development. Governance preserves for NGOs its privacy of flexibility and ease of procedures, and NGOs governance is a system for oversight and guidance at the institutional level.
Second: The importance of the study: -
The study derives its importance from:
1- Good governance is a basic strategy and an imperative to combat financial and administrative corruption in all organizations.
2- Good governance is a system of guidance and control, especially in NGOs, for the safety of implementing legal legislation.
3- The concept of governance is one of the modern and important concepts in the social sciences in general, and its connection with development issues related to social planning in particular.
4-The great importance of the issue of governance and the governance system leads to strengthening confidence between shareholders and managers of NGOs.
Third: Study Objectives:
1- Determining the actual reality of applying the indicators of good governance which are transparency, participation, responsiveness, social justice, efficiency, and effectiveness in NGOs.
2- Determining the actual reality of implementing development indicators, which are speed in providing service, fewer complaints, continuous improvement, and fairness in providing service in NGOs.
3- Determine the relationship between indicators of good governance and indicators of developing social care services in NGOs.
4- Identifying the obstacles that prevent the application of good governance in NGOs.
5- Coming up with a planning vision to achieve the contributions of good governance for the development of social care services in NGOs.
Fourth: Study questions:
1- What is the actual reality of implementing the indicators of good governance which are transparency, participation, responsiveness, social justice, efficiency, and effectiveness in NGOs?
2- What is the actual reality of applying development indicators, which are speed in providing service, fewer complaints, continuous improvement, and fairness in providing service in NGOs?
3- Is there a relationship between indicators of good governance and indicators of developing social care services in NGOs?
4- What are the obstacles that prevent the application of good governance in NGOs?
5- What is coming up with a planning vision to achieve the contributions of good governance for the development of social care services in NGOs?
Fifth: Concepts of the study: -
The concept of governance.-
The concept of social care services.-
The concept of NGOs.-
Sixth: Methodological procedures for the field study: -
1- Study Type:
This study is a descriptive study.
2- Approach used:
This study depends on the social survey method.
In this study, a social survey method is used, with both the comprehensive and sample quality
- Comprehensive social survey of members of the board of directors of civil societies.
Social sample survey on clients who benefit from some NGO services.-
3 - Data Collection Tools:
The tool is the means by which the researcher collects his data, and the study relied on:
A survey applied to the beneficiaries of the services of some NGOs in Assiut.-
A questionnaire applied to the board members of some NGOs in Assiut.-
4 - Fields of study: -
The fields of study are defined as follows:
The human domain: --
A- A random sample of beneficiaries from the services of some NGOs in the city of Assiut. The number of beneficiaries from specific associations reached 1008 individuals, and by using the sample law, the percentage reached (100) beneficiaries.
B - A comprehensive inventory of the members of the board of directors of the civil societies, and their number reached (60) members.
Spatial domain: --
The study was applied to some NGOs in Assiut, which numbered (6).
Time domain:-
This is the period of data collection from the field, as the data collection period lasted from 4/26/2020 to 29/6/2020 AD (taking into account the precautionary measures for Coronavirus).
Seventh: General results of the study:
-The study reached a set of results that answer the questions previously identified, which are consistent with the objectives of the study, as follows:
-The results of the field study showed : the commitment of NGOs to the application of governance and its indicators, as the total percentage of the study sample was of members of the board of directors with an average weight of (2.68), and a standard deviation of (0.89), which is a high percentage. The total percentage of the study sample of beneficiaries from NGOs was an average I weigh (2.53) and a standard deviation (0.84), which is also a high percentage.
The results of the field study clarified the role of NGOs ’commitment to applying governance indicators in developing social care services through the application of development indicators and thus achieving beneficiaries’ satisfaction, as the total percentage of development indicators came with an average weight of (2.55), and a standard deviation of (0.85) for the study sample of the beneficiaries, which is High percentage.
-The results of the study showed: There is a positive correlational relationship function at the level of a function (0.01) between the variable of satisfaction with services in terms of transparency, participation, responsiveness, social justice, efficiency, effectiveness and overall degree, while there is a positive correlation function at a function level (0.01) between the variable of ease of obtaining service. There is a positive correlation that exists at a function level (0.01) between the variable of continuous improvement of service in both transparency, participation, responsiveness and social justice, while there is no correlation between continuous improvement with the variable of efficiency and effectiveness.
-The results of the study: Concerning the administrative obstacles that prevent the application of good governance in NGOs, resulted in an agreement between the opinion of the study sample from members of the board of directors of NGOs and the beneficiaries of the society’s services that there are some difficulties facing the application of good governance in NGOs, including the weakness of the material and human capabilities of the association The lack of interest of popular leaders in volunteer work, lack of coordination between the association and other associations to integrate services between them, and the most important difficulties facing members of the board of directors of NGOs in the low level of workers’ salaries in the association can be presented.
-The results of the study: Concerning the proposals for implementing good governance in NGOs confirmed that there is agreement on these proposals on the part of the members of the board of directors and the beneficiaries of the services of NGOs, such as providing material and human capabilities, practicing democracy, providing opportunities for the beneficiaries to participate in the decision-making processes of the association, spreading the culture of governance in society. Interest in training courses in the field of governance, popular leaders ’interest in volunteer work, and marketing of governance.