الفهرس 
فهرس المحتويات
المبحث الأول : ماهية الفساد الإدارىيوجد فقط 14 صفحة متاحة للعرض العام
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المستخلص
The research aims to identify administrative corruption and increase the quality of service performance in some government service units in Dakahlia Governorate. The researcher relied on two methods in this study: theoretical study, relying on the desk research and the use of available from Arab and foreign scientific references, In order to enable the researcher to develop the theoretical framework of the study, the field study aims to collect the data needed to complete the study by designing the survey lists, which represent the dimensions of administrative corruption (independent variable) and The dimensions of the quality of government services (dependent variable) and the analysis of their data, so that the researcher can verify the validity or lack of validity of the research hypotheses and this through the use of the following statistical methods (arithmetic mean, standard deviation, percentages, Trigonometry, Pearson correlation coefficient, alpha-cronbach factor, simple regression analysis, Mann Whitney test, Croskal Wallace test. The research community included citizens who benefited from the services provided by government agencies. They have no alternative but at the same time they are important to facilitate their lives and their work. The sample of the research was chosen intentionally from Dakahlia Governorate due to several factors including potential, time and cost, The governorate capital (Mansoura) was chosen due to the concentration of the majority of government agencies, The sample included some government agencies that provide services that do not have an alternative but at the same time are important: (Tax Authority, Supply Directorate, Real Estate Department). A questionnaire was distributed to the managers of each of the three organizations in a comprehensive manner. The number of the organization’s (9) Forms, thus making the actual total number of sample managers (30) form. The researcher used the sample to determine the size of the customer sample according to Dr. Bazarah’s equation for the large size of the customers. The total framework of these customers was not determined, which is (384) individual distributed to the three organizations equally so that 128 survey forms were distributed to customers in each of the three organizations equally. (48) form of the organization (a) for not completing it and it became (80) correct form, and 38 incomplete form of both organizations (b) and (c) has been excluded. , Thus making the total number of sample customers (260) form out of (384) form distributed by 68% , And there was not enough time for the researcher to complete new forms rather than incomplete and agreed to Professor Dr. supervisor to search for this Percentage.The most important results of the study were that the dimensions of the survey of the independent variable (administrative corruption) of the Organization (A) ranked first in the judicial and judicial dimension by 94%, followed by the cultural and media dimension by 93%, followed by the social and legal dimension, Followed by the technological dimension by 85%, followed by the sixth place after salaries and databases by 83%, followed by the seventh and last place after the efficiency of human resources by 74% from the point of view of managers, The dimensions of the dependent variable survey (quality of services) were also (62%), followed by customer care (57%), followed by third place (56%), followed by fourth Employees’ response to service performance increased by 53%, followed by the fifth and final position after the ease of communication, as well as after safety and trust in dealing, and also after the hardware and facilities at a rate of 47%, from the point of view of customers.The most important results of the study were that the dimensions of the independent variable (organizational corruption) survey of the organization (B) showed that the monitoring and judicial dimension, after salaries and databases, took the first place with 97%, followed by the social and legal dimension by 95% The third was the cultural and media dimension with 89%, followed by the fourth place after the efficiency of human resources by 88%, followed by the formal dimension by 87%, followed by the technological dimension by 85% The dependent variable (quality of government services) of the regulator (92%), followed by customer care (89%), followed by physical evidence (88%), followed by equipment (87%), , Followed by Safety and Confidence (84%), followed by Employees (79%), followed by Customer Satisfaction (71%).The most important results of the study were that the dimensions of the independent variable (administrative corruption) of the organization (C) showed that the monitoring and judicial dimension ranked first with 95%, followed by the cultural and media dimension by 91%, followed by the social and legal dimension , Followed by the technological dimension (80%), followed by the seventh and final position (70%), and the human resources (70%). Managers looked, as were the dimensions of the dependent variable survey (quality (C) After the physical evidence of the service, it was the first place with 66%, followed by the performance and credibility of the deal with 54%, followed by third place after the customer attention by 53%, followed by fourth Employees responded by 51%, followed by 47% followed by ease of communication, followed by 46% followed by safety and confidence (46%), followed by devices and facilities (42%).The results showed a statistically significant effect on the dimensions of administrative corruption (the independent variable) found in some government service units, in the quality of performance of government services (dependent variable) in dimensions (after devices and facilities, after reliability in dealing, Confidence in dealing, and after attention to customers) as a whole, as well as the existence of a significant correlation between them, and the absence of a statistically significant effect in some variables as well as weak relationship between some variables for the variables of the study of the three governmental organizations (A, B, C).The researcher has developed a set of recommendations which can reduce the percentage of administrative corruption in the government apparatus and improve the quality of performance of government services, as follows: (Pursuit of criminal corruption, activating the role of transparency, putting the right person in the right place, The establishment of a culture of integrity, the enactment of laws and regulations, the activation of accountability, the disclosure of financial interests and the criminalization of illicit enrichment, the involvement of civil society institutions in the fight against corruption, the role of the media in fighting corruption, simplifying the means of work and the completion of transactions, To inform about corruption crimes, to encourage and reward whistleblowers, the independence, impartiality, impartiality and efficiency of the judiciary, to provide job opportunities, to reduce the phenomenon of unemployment and to fight poverty.