الفهرس 
REVIEW OF LITERATUREOnly 14 pages are availabe for public view
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Abstract
This study focused on the housekeeping services quality and relations with clients satisfaction in three star hotels.
The aim of the study is to assess the standards of hospitality services offered by housekeeping to suggest appropriate recommendations as a trial to improve the level of services within this vital department.
The review of literature was divided into three main sections. The first was concerned with management including planning for improving performance standard for staff and recognize to main problems which face staff and solve it, to make staff satisfied and creating a sense of loyalty,. The second section includes tools, equipment and supplies. The third section explains customer satisfaction and housekeeping services quality offered in the hotels.
Data were collected through guests’ questionnaire and executive housekeeper questionnaire.