الفهرس 
Waiting timeOnly 14 pages are availabe for public view
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Abstract
Waiting time is defined as the total time from registration until departure. There are two wait times, the first is time taken to see a doctor and second is time to obtain medicine.
Patient satisfaction is a worthwhile goal of health care services, and there are a lot of reasons for implementing plans to achieve it. It has been suggested that waiting time is the most valuable determinant of patient satisfaction. And waiting time statistics have become an important standard by which health care is measured.
Long waiting times induce negative effects on the quality of hospital before finally crippling the competitive advantages of hospital. Understanding the current situation of waiting time and exploration of possible strategies to reduce waiting time. Waiting times varies among different scales of hospitals. According to japan ministry of health. That study found that the relationship between arrival time and waiting time was
that the earlier one arrived, the longer they typically waited.
Methodology:
This longitudinal study was conducted in a family health care unit located in Cairo (Maadi medical district) among clients who attend to the center. 220 adult clients were selected simple random from family health care unit clinics. Already was taken 222 adult clients
A questionnaire was designed to induce questions eliciting awareness of clients about the outpatient department services, waiting time, facilities, perception about performance of staff, appointment system, behavior of staff, assessment of outpatient satisfaction, and any other suggestions of clients.
Calculation of waiting time from family health care unit entry till exit according to record of:
1. Waiting time in waiting room after client registration.
2. Time spent with doctor (consultation time) in exam room.
Ethical committee approval was obtained from AIN Shams University and ethical verbal consents were obtained from interviewed participants.
Results
Results of the current study show that the majority of studied subjects are males 73%, 47.3% of the studied subjects are in the age range of 19-34 years most of the studied subjects are not working 68.5%.
73% of the studied subjects reported regular visiting for family medicine health center. Only 5% of those attending the family health center are visiting General practitioners and 7.7% are visiting family physician specialty.
86% of the subjects are satisfied or feel comfortable for the time they took to reach the family health care center. 74.3% of the subjects are satisfied with the time spent to get the entrance ticket. 89.2% of the subjects are satisfied with the cleanliness of the
waiting room of the family medicine center while 56% of the subjects are dissatisfied with the number of the chairs in the waiting room.
50.9% of the studied subjects are dissatisfied with the waiting time they took to see the doctor and
64.4% of the subjects were satisfied with the time they took in the examination room. 54.8% of the studied subjects are satisfied about the timing they spent for doing the investigation in the lab while 89.5% of the studied subjects are satisfied as regards time they spent in the pharmacy to get the prescribed medications.
68.5% of the studied subjects were satisfied with the service while 31.5% are not satisfied with the service in the center and 75.7% of the subjects have positive attitude towards the service in the family medicine center and would recommend the center to others.
The longest time spent by the subjects is the time to get the tickets and in the waiting room, the median total time spent by the subjects in the center is about one hour (60 minutes).
51.3% of those whom reported overall satisfied with the service were satisfied with the waiting time before entry to the doctor while 65.7% of those who reported overall dissatisfaction were dissatisfied with the waiting time.
There is a highly significant positive correlation between total time and satisfaction about the waiting time before entrance to examination and a highly significant positive correlation between total time and satisfaction about the time the subject took in the examination room.