الفهرس 
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Abstract
Aviation law in the whole world imposes providing professional Cabin Crew onboard the flights. Their primary role is to ensure the safety of passengers in addition to comfort. They are responsible for the application of safety procedures before, during and after the flight in addition to
administrating first Aid. A lot of Cabin Crew are affected by stresses. These
Stresses could be resulting either from nature of the work itself or from the
insufficiency of the administration such as injustice of work distribution or
insufficient training for the Cabin Crew.
A field study was conducted with cabin crew in three companies
representing different types of airlines (Egypt Air-Scheduled, Air Arabia-Low
cost, Air Cairo-Charter). A number of 157 questionnaires have been distributed
to the mentioned airline companies, 66 in Egypt Air, 51 in Air Arabia, and 40
in Air Cairo. A number of 106 questionnaires were analyzed after excluding
the invalid forms.
The collected data have been classified and tabulated to be thoroughly
analyzed through computer software. The necessary percentages have been
calculated and the required repetitive tables were formed to satisfy one of the
most important descriptive statistical techniques in identifying and defining the
research variables and their repetition rates within the drawn sample.
Results indicated that the majority of Cabin Crew members are affected by
stresses. These Stresses could be resulting either from nature of the work itself
or from the administrative behavior. Stresses are also differs from one airline to
other according to the type of the airline. Work stress is a reason of poor
performance of cabin crew.