الفهرس 
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Abstract
There is a growing interest in patient satisfaction as an outcome of care and as an indicator of the quality of care
In this study we developed an Arabic language questionnaire for assessing parents’ priorities and satisfaction with care in pediatric intensive care unit. The study was held at Ain Shams university children’s hospital pediatric intensive care unit, from June 2010 till September 2010.
We approached 104 parents of children who were admitted in The PICU in the period of study, of them 95 responded with 91.3% response rate. Face to face interview was the approach of administrating the questionnaire.
In that study we found that; the majority of responders saw most aspects of care as important. The most important priorities were those related to professional attitude domain followed by care and cure, and information domains while organization domain had the lowest score mean.
Regarding parents’ satisfaction with care in the PICU, (care and cure) was the dimension showing the highest satisfaction score followed by professional attitude while parental participation and information had the lowest level of satisfaction respectively.
The greatest gap between satisfaction and priorities was in items related to parental participation and information, while parents’ needs were fulfilled in items related to care and cure and professional attitude.
Parental satisfaction with pediatric care is an important outcome measure in health service development and research. Parents described the way they would like the physician to treat them and their children. They wanted to be treated with respect and to be involved in their child’s care they wanted their caregivers to demonstrate support and sensitivity. They did not want to be kept waiting.
Measuring parents’ satisfaction requires involvement and participation of parents as well as partnership between parents and health care professionals and this can achieve a fundamental improvement in quality of care based on empowerment of the parents